Level 2 Customer Service

Accredited CPD Online Course | Customer Service Certificate | Developed by Highfield Learning | Multiple Choice Quiz Based Exam | Self-Paced

£25.00 incl. VAT

Learner details

Time required

1-2 Hours


Ensure that your customer service hits the right note with this customer service training course. This on-demand introductory course can be accessed remotely and gains a learner an insight into Level 2 Customer Service knowledge which can be used towards gaining a qualification or as a stand-alone course in which learners will understand what is meant by, and how to deliver good customer service.

Course content

Our Customer Service online course can be used as part of an induction for new starters in your business. It could also be used as a refresher training course for staff and managers. The course offers learners the knowledge they need to understand what is meant by good customer service and how to deliver an exceptional experience for every customer they interact with. This course is not industry-specific and can be completed by any employee no matter the level of seniority within the business.

From the basic principles of customer service to understanding and anticipating customers wants and needs, the course breaks information into engaging and interactive modules.

Course Modules

  • Customer service principles
  • Customer needs and expectations
  • Behaviour and interpersonal skills
  • Responding to problems or complaints

Who is the course suitable for?

The course is useful for staff, managers and apprentices in any role which is customer-facing within any business or industry.
What you need to know

Our online courses can be accessed on multiple platforms including tablets, desktops or laptops (excluding mobile devices). All you need is an internet connection.

Please note: Once purchased, you will receive login details in a separate email from your order confirmation. Please check your inbox and your junk mail.

This online course does not provide a qualification itself but does meet mandatory training requirements for this level of learning.

You will receive a certificate immediately upon completion of the course. This certificate may be printed and used as evidence that you have been trained to the appropriate level.