FAQ

FAQs

Please see below some frequently asked questions we get asked about our courses. If there is something you might be unsure of, please feel free to visit our contact us page, and get in touch with a member of our team today!

Food Safety – General FAQs

Food safety is the responsibility of every stakeholder in the production process from farm to fork. In small businesses, it’s usually the owner, operator or team manager who is ultimately responsible for overseeing food safety, staff training, and ensuring legal compliance.

Yes. If a customer has an allergic reaction or food poisoning after consuming food sold by your business, you could not only be liable for damages but also prosecuted on a criminal basis if your business has failed to meet legally required food hygiene and safety standards.

An allergen is a substance which is usually harmless but is capable of being mistaken as dangerous by your immune system, which can then trigger an allergic reaction. If your customer is exposed to an allergen they are sensitive to this can lead to serious illness or death. Check out our webinar on allergens for more facts on allergens and how to protect vulnerable customers.

Poor food hygiene and safety practices can allow viruses and bacteria to contaminate food at any stage of food preparation. These include not cooking or storing food correctly, and not cleaning equipment properly after use. Some of the bacteria that cause serious health problems are: E.coli, Campylobacter, Salmonella, Listeria and Shigella while viruses such as norovirus can also pose a risk to consumers.

The best way to keep food safe from contamination – both bacterial and viral – and prevent food poisoning, is to follow HACCP (hazard analysis and critical control point) principles. Our training courses cover the important practices that staff members should follow to minimise customer risk.

Your food business premises must comply with the necessary regulations and allow you to prepare food safely, including being kept clean, well-maintained and designed in a way to allow you to follow good food hygiene practices, including protection against contamination and pest control.

There is a great deal of legislation that applies to food businesses including the Food Safety Act (1990), the Food Standard Act (1999) and the Food Information Regulations (2014). What is relevant to you depends on your business type. For more guidance and information on general food law visit the FSA (Food Standards Agency) website.

Due to come into force on 1st October 2021, the Food Information (Amendment) (England) Regulations 2019 – more commonly known as Natasha’s Law – will amend the current regulations to enforce stricter controls on food labelling and packaging. All Food Business Operators will need to review their current practices to make sure they are following the new legislation. See our article on Natasha’s Law for more information.

The frequency of inspections depends on the risk your business poses to public health. If you’re a food retailer or caterer you will be inspected on a more regular basis. You can be inspected by your local council at any point and often without prior notice.

Your premises, food, records and procedures can be inspected. Food samples can be taken and photographed. All inspectors must follow the Food Law Code of Practice.

Download out Food Safety Training Ebook for an in-depth guide to food hygiene and safety.

The FSA (Food Standards Agency) is an independent government department which protects the public by making sure that food is safe and contains only the ingredients listed. Its website contains lots of useful information on food safety for the food and catering industry. Here are some specific resources we think you’ll find useful:

By law, food businesses have to ensure that all staff receive safety and hygiene training appropriate to their role. Even if your business has excellent food safety policies in place you need to be sure that your staff understand how to implement these practices, giving them the confidence and knowledge to protect your customers. For more guidance see our article on the importance of training for the food industry.

All Fizz Academy Food Safety courses are accredited by the Highfield Awarding Body for Compliance (HABC) and nationally recognised certificates are issued on successful completion.

Generally accepted good practice within the industry is that certificates should be renewed every three years, however some employers will ask that certification is renewed more regularly.

Level 2 courses can be taken with no prior knowledge or experience. For level 3 and above we recommend that candidates have previously taken a level 2 course.

We offer courses nationwide – see our course availability to find a qualification centre near you.

Fizz Academy has a variety of courses on offer and we are constantly improving on the services that we can provide.

For individuals, see our online and classroom options to find the qualification that fits your needs.

For businesses we offer bespoke training packages over a wide range of subjects. Please see our professional training page for more details.

 

Yes, we can! Contact us to discuss your specific needs and we can tailor a course just for you.

 

Online Training

You will receive two emails. One will confirm you have purchased the course, and the second will be your log in details. We ask you check your inbox and junk mail. Log in details may take up to 48 hours after purchase to be sent.

No prerequisites are required for any of our online training, but we would recommend having a basic understanding of the subject matter beforehand.

Elearning courses vary in terms of course content and modules to complete. All courses are self-paced and dependent on the learner’s ability. You can access the course for up to a year from purchasing.

All of our courses can be completed on any device excluding mobile.  We would advise to use Google Chrome as a browser

If you run into any trouble with accessing your elearning we would recommend contacting the support team, either from our contact page or from the dashboard on your elearning.

No, every course awards an online certificate which demonstrates your knowledge and understanding on the course content. We would recommend if you want to accelerate your learning to a qualification you look at our service: Qualify at home.

Highfield are one of the UK’s most recognisable awarding organisations with a specific focus on professional qualifications. They are regulated by Ofqual, Qualifications Wales, SQA Accreditation, the Council for the Curriculum, Examinations and Assessment (CCEA), and the Security Industry Authority (SIA).

Classroom Training

Photographic ID, such as a driving licence or passport is required on the day of the course. Failure to provide any personal ID may result in you being unable to take the examination at the end of the course.

Lunch isn’t provided, therefore please bring a packed lunch with you as we can’t always guarantee the venue will have a restaurant or shops nearby.

Our classroom courses are designed to incorporate the learning and examination all in one. Therefore all-day attendance on our in-person courses is required. However we do have online training and certification options available as an alternative to re-attending a full-day course.

Get in touch with our team today and we will work with you to find a new date for training, or refund if appropriate. Please see our T&Cs

If you’re arrival is delayed please contact us as soon as possible. You may still be able to attend, however we cannot guarantee admittance after the start of the course.